The Service Request module in Bisner facilitates seamless communication between platform members and administrators by providing a dedicated space to report and address issues.
- This module empowers users to inform administrators about concerns or problems, such as malfunctioning equipment or maintenance requirements.
- Administrators can then efficiently assign tasks, track progress, and communicate updates within the platform. This article outlines the process of creating and managing service requests in Bisner, benefiting both members and administrators.
Creating a Service Request
Navigate to the Service Request Module
To begin, access the Service Request module within the Bisner platform.
Create a Service Request
Click on the "Create Service Request" option. Here, you'll provide details related to the request, including:
- Service request name
- Status: Choose from options like Completed, Open, In Progress, or Cancelled based on the progress of the ticket.
- Category: Select a specific category that best represents the issue.
- Location: Add the location where the issue has occurred.
- Description: Provide a detailed description of the issue.
- Private Ticket: Toggle this on or off to control visibility. When on, only administrators and assigned individuals can view it; when off, it's visible to everyone.
- Images: Attach images related to the issue.
Once the details are filled, click the "Create" button.
Assign and Manage the Ticket
After creating the ticket, you'll be directed to the ticketing page then click on the new request you just made here you can:
- Assign the ticket to a specific person.
- Change the Status of the ticket.
The left side of the ticketing page offers main filters, including All Service Requests, My Service Requests, Unassigned Tickets, and more, to help you manage and track requests effectively.
Admin-Side Management
Status: Set up custom statuses for your platform and even enable auto-sorting.
Category: Create categories to efficiently filter different types of issues.
Types: Establish types to further categorise issues.
Module Settings: Adjust various features and settings within the Service Request module to align with your platform's needs.
Roles and Restrictions: Define specific restrictions based on user roles to ensure a controlled and secure service request process.